Refund & Cancellation Policy

Thank you for using GetSetXplore. This policy outlines the refund and cancellation protocols for our platform, distinguishing between our proprietary subscription services, third-party adventure experiences, and external affiliate products.

1. Subscription Services (In-App Purchases)

GetSetXplore offers premium subscription-based training plans. These subscriptions are managed directly through the Apple App Store and Google Play Store.

• Final Sale: All subscription purchases are final and non-refundable. Subscriptions are non-transferable between accounts.
• Free Trial: To ensure the product meets your needs, we provide a 2-week free trial period. We strongly encourage all users to utilize this period to evaluate our services before committing to a paid subscription.
• Store Policies: All transactions are processed by Apple and Google. By purchasing a subscription, you agree to the Terms of Service of the respective platform. Any refund requests or billing disputes must be handled directly through the Apple App Store or Google Play Store mechanisms, subject to their respective refund policies.

2. Adventure Experiences (Event Organizer Responsibility)

GetSetXplore acts solely as an intermediary technology platform connecting "Xplorers" with third-party Event Organizers.

• Independent Policies: We do not collect or hold ticket funds directly. All event bookings are direct contracts between you and the Organizer. Therefore, all cancellation and refund policies are governed exclusively by the specific policy set forth by the Organizer.
• Our Role: We are not responsible for the fulfillment or refunding of event bookings. If you have a dispute, we can assist you by facilitating communication with the relevant Organizer to help you address your concerns.

3. Virtual Events

GetSetXplore organizes certain virtual events.

• Cancellations by GetSetXplore: If a virtual event organized directly by GetSetXplore is cancelled by the organization, you may be eligible for a refund.
• User Non-Attendance: Refunds are not applicable if you are unable to attend the event due to personal or professional reasons.
• Rescheduled Events: In the event of rescheduling, the applicable refund process and policies will be announced alongside the rescheduling notification.

4. Fraud and Non-Compliance

We maintain strict quality and ethical standards. If an Organizer is found to be engaging in fraudulent activities, or consistently failing to adhere to their own published refund policies, we reserve the right to restrict their access, suspend their account, or permanently ban them from the GetSetXplore platform.

While we may take enforcement action against non-compliant Organizers, this does not guarantee the recovery of any funds on your behalf.

5. Third-Party Redirections (Gears, Nutrition, and Affiliates)

GetSetXplore may provide links or redirections to third-party stores for gear, nutrition, or other products.

• External Policies: These products are sold by independent vendors. Any purchase, refund, return, or exchange is strictly governed by the Terms and Conditions and Refund Policy of that specific third-party store.
• Liability: GetSetXplore holds no responsibility for transactions, product quality, or refund disputes arising from these external vendors.

6. Technical Payment Failures

In the event of a technical payment failure where funds are deducted but the transaction is not confirmed, please be advised that such issues are typically managed by banking institutions and usually resolve automatically within 48 hours. If the status does not update within this timeframe, please contact us at support@getsetxplore.com with your Transaction ID for assistance.